What happens if a game is delivered damaged or not working?

A: If there is damage to the carton, you will contact us first before doing anything. In the unlikely event we cannot be reached, or if the damage is extensive, do not accept the game from the shipper and refuse the shipment. If the cost appears light or easily repairable, you may receive the order but be sure to detail all damage to the game on the bill of lading before signing it. Our technical support professionals will be more than happy to assist you with this via phone.